pkpo's commitment to responsible gaming
We believe entertainment is truly enjoyable only when it is safe, informed, and controlled. pkpo is always committed to making sure your gaming experience stays healthy and enjoyable.
What is responsible gaming?
Betting and casino gaming are a form of entertainment. However, when left uncontrolled, they can cause personal and financial harm. pkpo takes responsible gaming seriously and maintains various tools and policies to protect every player.
21+ Age Verification
pkpo strictly prohibits registration and betting by anyone under 21. Age verification is mandatory at registration. If there is any doubt, we may verify identity documents at any time.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit from your account. This limit keeps your spending in check and protects you against excessive deposits.
Time-Out Feature
If you feel you need a short break, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, choose self-exclusion. This step will completely close your account for a set period of time.
24/7 Support
Our Bengali-speaking support team is always by your side. Contact us via live chat or email for any issue. Never hesitate to ask for help.
Gaming History Review
View a detailed record of your betting history and spending at any time. This information helps you understand your own patterns and make informed decisions.
Signs of problematic gambling
If you or someone you know shows the following signs, it is important to seek help.
⚠️ Stay alert: The following signs may indicate problematic gambling. Take each sign seriously and do not hesitate to seek help if needed.
- Spending more than your budget on gaming and placing more bets to recover losses.
- Hiding the amount you gamble from family, friends, or colleagues.
- Wanting to stop gambling but repeatedly failing to do so.
- Taking on debt or selling assets to cover gambling costs.
- Feeling anxiety, irritability, or restlessness when unable to gamble.
- Prioritising gambling over work, family, or responsibilities.
- Only feeling excitement when placing large bets — no longer enjoying smaller ones.
- Gambling negatively affecting your sleep, eating, or health.
How to use protective tools
pkpo puts several powerful tools in your hands so you can control your gaming on your own terms.
Log in to your account
Log in to pkpo and go to your profile settings. Look for the "Responsible Gaming" menu there.
Set your limits
Set a daily, weekly, or monthly deposit limit. Decide on the limit amount based on what you can afford.
Activate time-out
If you want to take a break, choose the time-out option. After the period ends, it generally takes 24 hours for a stricter limit to ease.
Activate self-exclusion
If you need a long-term break, select self-exclusion. Your account will be completely inactive during the exclusion period.
Contact support
If you cannot resolve things on your own, contact our 24/7 live chat support. Our team is always ready to help you.
📋 Deposit Limit Details
The minimum deposit at pkpo is ৳500 and the minimum withdrawal is ৳500. If you want to increase your limit, you will need to wait 7 days for the new limit to take effect. However, reducing a limit takes effect immediately. This rule is in place to protect players.
- Daily limit — set the maximum deposit amount per day.
- Weekly limit — keep a cap on your total spending per week.
- Monthly limit — use this to stay within your monthly budget.
🔐 Self-Exclusion Details
Once self-exclusion is activated, you will not be able to log in or place bets at pkpo for the chosen period. The exclusion period can generally be set from 30 days to 5 years. Contacting support is required to reactivate your account after the period ends.
If gaming has truly become a problem, this is the most effective step. Stand by your decision — pkpo is always here for you.
pkpo's commitment
pkpo follows a set of core principles to ensure responsible gaming. These are not just rules — they are a pledge of our accountability.
- No one under 21 will ever be allowed to open an account or place bets.
- We never target minors in our advertising or promotions.
- Self-control tools for players will always be free and easy to access.
- If signs of problematic behaviour are noticed, our team will proactively reach out.
- Self-exclusion requests are processed immediately.
- Our support team provides service in Bengali 24/7 — there is no rush on any decision.
- Your information is protected through SSL encryption and secure payment processing.
- We do not present betting as a source of income — it is entertainment.
Healthy betting habits
A few simple habits for responsible gaming can keep your experience enjoyable at all times.
Set a budget
Decide how much money you will spend before you start playing. Do not go beyond that limit — whether you win or lose.
Set a time limit
Decide in advance how long you will play. Set an alarm and stop when the time is up.
Stay level-headed
Do not play out of emotion or frustration. Avoid betting when drinking or under mental stress.
Stay realistic
It is not possible to win every game. Losses are a normal part of betting — do not increase your bets to try to recover them.
Common FAQs
Answers to the most frequently asked questions about responsible gaming.
Play with enjoyment and awareness
Every gaming experience at pkpo should be positive and controlled. Browse our game sections or contact us directly for help.