pkpo Privacy Policy — Your Information Is Safe with Us

1 What Information We Collect

pkpo may collect various types of information, which are used to improve our service quality and provide you with the best experience.

A. Personal Identity Information

During account registration and verification, we collect the following information:

• Full name and date of birth (for age verification — only individuals aged 21 and above may register)
• Email address and mobile number
• National Identity Card (NID) or passport number (for identity verification)
• Residential address

B. Financial Information

We collect payment-related information to process transactions. Transactions via bKash, Nagad, Rocket and Upay are supported on our platform. This information includes mobile banking account numbers, transaction amounts and dates, and transaction IDs. However, pkpo does not store any password or full PIN.

C. Automatically Collected Information

When you browse our website, certain information may be collected automatically:

• IP address and device type
• Browser type and version
• Log data related to page visits and session duration
• Cookie and session tracking data

2 How We Collect Information

pkpo collects information in the following ways:

• Directly Provided: Information you give us through registration forms, contact, or live chat
• Automatic Collection: Using cookies, pixel tags and similar technologies
• Third-Party Verifiers: From authorised identity verification services for the KYC (Know Your Customer) process
• Payment Processors: Information received from payment gateways during transaction confirmation

3 Purposes for Using Your Information

pkpo uses the information collected from you for the following purposes:

A. Service Operations

• Creating, verifying and managing accounts
• Processing deposit and withdrawal transactions (minimum ৳500)
• Managing bonuses and promotional offers
• Maintaining betting history and account balance

B. Security and Compliance

• Preventing fraud, money laundering and other illegal activities
• Ensuring age verification (21+ age limit)
• Enforcing responsible gaming policies
• Complying with applicable laws and regulations

C. Customer Support

• Providing 24/7 Bengali live chat support
• Resolving account-related issues
• Sending important service updates and security notifications

D. Platform Development

• Analysing and improving the overall user experience
• Understanding demand for new games and features
• Identifying and resolving technical issues

4 Disclosure and Sharing of Information

pkpo does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

A. Service Partners

Only necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification and technology infrastructure management. These partners have data confidentiality agreements and may not use this information beyond the purposes directed by pkpo.

B. Legal Obligations

Information may need to be disclosed in response to court orders, lawful investigations by government authorities or requirements under applicable law. Such disclosures are beyond pkpo's control, and we always endeavour to disclose as little information as possible.

C. Business Transfers

In the event of a business merger, acquisition or asset transfer, user information may be transferred. However, you will be notified in advance in such circumstances.

5 Cookie Policy

pkpo.cam uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of Cookies

• Essential Cookies: Required for login sessions and security verification — these cannot be disabled.
• Functional Cookies: For remembering your language preference, game settings and other preferences.
• Analytics Cookies: For understanding how the site is used — these can be disabled from your browser settings.

You have the right to delete or block cookies from your browser settings, though in some cases this may affect the platform's functionality.

6 Data Retention and Security

pkpo gives the highest priority to the protection of your information. We apply industry-recognised security measures:

• SSL/TLS Encryption: All data transfers occur through encrypted connections
• Server Security: Advanced firewall and intrusion prevention systems
• Access Control: Only authorised personnel have access to specific information
• Regular Security Audits: Periodic security assessments to identify vulnerabilities

Data Retention Period

Information will be retained for as long as your account is active or as required to provide services. Even after account closure, certain information may be kept for a defined period for legal obligations, fraud prevention and dispute resolution.

7 International Data Transfers

As pkpo is an international platform, your information may be stored or processed on servers located outside Bangladesh. Regardless of where information is processed, we follow the standards of this Privacy Policy and ensure appropriate safeguards.

8 Your Rights

While using pkpo, you have the following rights:

• Right to Access: You may request to know what information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: You may request deletion of your information under certain circumstances (complete deletion may not be possible if legal obligations exist)
• Right to Restrict Processing: You may object to the use of your information for specific purposes
• Right to Portability: You may request a copy of your information
• Right to Opt Out of Marketing: You may stop promotional communications at any time

To exercise these rights, please contact our support team.

9 Protection of Minors' Information

The pkpo platform is intended only for individuals aged 21 and above. We do not knowingly collect any information from minors. If a minor registers by mistake and this comes to our attention, the relevant account will be closed immediately and all information will be deleted.

10 Responsible Gaming and Use of Information

pkpo gives the highest importance to responsible gaming. Information relating to your gaming behaviour is used for the following purposes:

• Identifying problematic gaming patterns and providing assistance
• Enforcing self-set spending limits and self-exclusion policies
• Offering personalised responsible gaming tools

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Third-Party Links and Services

The pkpo platform does not contain any external third-party links. However, during payment processing you may access the platforms of bKash, Nagad, Rocket or Upay directly. These services have their own privacy policies and pkpo is not responsible for them.

12 Policy Changes

pkpo reserves the right to update this Privacy Policy at any time. In the event of significant changes, we will inform you in the following ways:

• Sending a notification to your registered email
• Displaying a clear notice on the site
• Updating the "Last Updated" date at the top of the page

Continued use of the platform after the updated policy is published will be considered as your agreement to the new policy.

13 Contact and Complaints

If you have any questions, concerns or complaints about this Privacy Policy, please contact us. Our data protection team will respond to you as quickly as possible.